Sobre este episodio
In this episode of the podcast, Edward sits down with Susanne Allenberg, head of Intrum Global Business Services. Intrum is Europes leading Credit Management Services company and every year they support over 80,000 companies, and every day they are in contact with 250 000 people in debt. At the helm, sits Susanne - but where does she stand? On the floor, with her customers - the employees. Susanne strives to be a better leader every day and in this conversation, I try to find out exactly what that means. She is a force of nature, yet selfless and self-aware. Things get done - but they also get better. Susanne leads with an ethos of "WE" over "I", continuous improvement, and a clear mandate that everyone must speak up, participate and contribute. Why? To scale intelligence and as a result to optimize the business, together.
